Shipping and returns
At mahm, each piece is handcrafted and made to order, so the delivery time ranges from 4 to 8 weeks. When you make your purchase, we will inform you of the exact delivery time.
Shipping
At mahm, we are committed to offering you an efficient and safe shipping service so that you receive your handcrafted furniture in perfect condition.
Areas of coverage
We ship nationwide. If you wish to place an order from a specific location, please contact us to confirm availability.
Shipping costs
The shipping cost is as follows depending on your delivery address:
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- Domestic mainland shipping: Standard shipping is included in the price of your order.
- National shipments to Balearic Islands, Canary Islands, Ceuta and Melilla: The shipping cost varies depending on your zip code.
- International shipments: The shipping cost varies depending on your zip code. It will be calculated automatically when you fill in the shipping information. *You may be required to pay additional customs duties or taxes to receive your order. mahm is not responsible for any additional fees or taxes.
Delivery Times
Estimated delivery time is 4 to 8 business weeks, depending on location and availability of material. We will keep you informed about the status of your order through e-mails.
Order Tracking
Once your order has been shipped, you will receive a tracking number so you can monitor its status in real time.
When the delivery of the product cannot be made because the information provided by the user is false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose, mahm assumes no responsibility.
For the purposes of these Conditions, it shall be understood that “delivery” has occurred or that the order has been “delivered” at the moment in which you or a third party indicated by you acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.
Damage during shipment
If you receive a damaged or defective piece of furniture, please contact us within 48 hours of delivery. We will ask you for photos of the damage and work with you to resolve the problem.
Returns
We understand that you can change your mind, so with any standard mahm product, you will have the right to withdraw from this contract within 14 calendar days without giving any reason from the date of delivery of the purchase.
Time limit for returns
You have 14 calendar days from the date of receipt of the product to request a return.
Conditions for returns
In order to return an item, it must be in its original condition, unused and with all original packaging. Personalized or custom-made products are not eligible for return.
Return Process
To start the process, contact us through our email, pedidos@mahmhome.com. We will guide you through the steps and provide you with a shipping label if applicable. The return address will be indicated once this request is processed.
Refunds
Once we receive the returned item and verify its condition, we will process your refund within 14 calendar days. The refund will be made using the same payment method you used to make the purchase. As a result of the return, the customer will have to bear the direct cost of returning the goods plus a 10% restocking fee, as all products are made to order. This fee will allow us to give a second life to the returned items and reduce our waste.
Common withdrawal provisions
You shall not have the right to withdraw from the contract for the supply of customized products either by selection of a final finish outside the standard shades, modification or customization of the standard dimensions. The products designed and manufactured in a personalized way or custom-made are outside likewise, of the right of withdrawal mentioned in accordance with the provisions of Article 104 of Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users. If this is your case, please contact us to reach an agreement.
The products to be returned must be in perfect condition, unused and packed in their original packaging. That said, to avoid problems in transport, be sure to send back this product properly protected and sealed since upon arrival, its condition will be checked.
Once the condition of the returned products has been checked, including its components and documentation, and the package is confirmed as complete and in perfect condition, we will proceed to refund the money paid for the products purchased; in the event that the product does not meet the conditions indicated, the refund may be rejected. Under no circumstances will the amount paid for “Shipping” be refunded.
The refund will be made within a maximum period of 14 days from receipt of acceptance of the returned product.
Payment
You can pay the amount of your order by credit or debit card Visa, Mastercard or Amex. All transactions involving the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network. Likewise, your credit card information is entered directly on the bando website, at the POS (Point of Sale Terminal of the Bank) and is not entered or recorded on any server.
mahm will issue an invoice for each order upon request, which will be sent to the e-mail address you provided during the payment process.